PayMeDaba is not available yet: launch will follow approval from Bank Al-Maghrib. Get notified
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Problem with a transfer?

Most cases are sorted with a few checks. Here is what to do in each case, and when to write to support.

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You sent money to the wrong person

A transfer confirmed with your PIN is irreversible: PayMeDaba cannot take it back without the recipient's consent. Here is what to do:

  1. Contact the person if you know them and ask them to send it back.
  2. Send them a payment request for the same amount with a clear message like "Sent by mistake, please send it back". They can pay it in one tap.
  3. Email support at support@paymedaba.com if they do not reply, with your @username, the date, the amount and the recipient's @username. The team will tell you what can be done.

Next time, always check the name shown before confirming: see send money.

The money is not showing

If you are the recipient: open the Activity tab and your notifications. Transfers between PayMeDaba accounts are instant. If nothing shows, ask the sender to check they confirmed it with their PIN and picked your @username, not someone with a similar name.

If you are the sender: check that the transfer shows as completed in your activity. If it is not there, it was not confirmed and your balance was not debited.

A bank withdrawal is late

Withdrawals are processed within 24 to 48 business hours, not counting weekends and public holidays. Follow the status in the Activity tab. If the bank rejects it, the full amount returns to your balance. Details in bank withdrawal.

Open a complaint

Email support@paymedaba.com from your account's email address with your @username, the date and time, the amount, the other person's @username and a short description. Never share your PIN: nobody at PayMeDaba will ask for it. More about security.

Frequently asked questions

Can PayMeDaba cancel a transfer sent by mistake?

No. A confirmed transfer is irreversible. Ask the recipient to send it back, for example by sending them a payment request, and contact support if they do not reply.

My friend says they paid me but I see nothing. Why?

Transfers are instant. If it is not in your activity, the transfer was not confirmed or went to someone else. Ask them to check their activity.

My withdrawal has been pending for two days. Is that normal?

The delay is 24 to 48 business hours, not counting weekends and public holidays. After that, email support with the date and amount.

Someone asks for my PIN to get my money back. What do I do?

Refuse: it is a scam. PayMeDaba never asks for your PIN by phone, SMS, WhatsApp or email.

Read next

Help centerSending money: the guideWith PayMeDaba, a transfer between two accounts will take seconds, at any hour. Here is how, and how to avoid picking the wrong person. Help centerWithdraw to your RIB: timing and trackingYou will be able to move your PayMeDaba balance to any bank account in Morocco, with no fee. Here are the conditions, the timing and how to track it. SecurityYour money protected at every stepPayMeDaba is designed so that nothing leaves your balance without your say-so. Here is how, ahead of the launch planned after obtaining Bank Al-Maghrib approval.

Be among the first.

PayMeDaba will open once Bank Al-Maghrib approval is obtained. Leave your email and we'll tell you at launch.

One email at launch. No marketing.