Before you start
- Your balance must be 0 MAD: withdraw it to your bank first.
- No withdrawal can be in progress.
- Deletion is final: you cannot get the account or its history back in the app.
From the app
- Open the Profile tab.
- Tap Delete my account.
- Read the confirmation message, then confirm.
Without the app
Email privacy@paymedaba.com from your account's email address, with your @username. We may check your identity before processing the request, so nobody else can delete your account. Requests are handled within 30 days.
What is deleted
- Your @username, mobile number and email are erased from your profile and released.
- Your saved bank accounts and PIN are deleted.
- Your profile no longer appears in search.
- Your access to the app is closed for good.
What is kept
Transaction history and identity check documents are kept for the legal period that applies to payment services, in particular for anti-money laundering rules, then deleted. They are no longer linked to a visible profile and are only used to meet those obligations. See the privacy policy.
Questions?
Personal data: privacy@paymedaba.com. A balance or withdrawal issue before deleting: support@paymedaba.com.