PayMeDaba is not available yet: launch will follow approval from Bank Al-Maghrib. Get notified
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PayMeDaba is reached by email. Three addresses, each for one kind of request: pick the right one and your message goes straight to the right team.

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Our three addresses

AddressWhat it is for
support@paymedaba.comHelp with the app: account, transfers, requests, top-ups, withdrawals, PIN, reporting a fraud attempt.
privacy@paymedaba.comYour personal data: access, correction, account deletion, removal from the waitlist.
bonjour@paymedaba.comEverything else: general questions, press, partnerships.

Support: a question about the app

Write to support@paymedaba.com, ideally from the email address linked to your account so we can find it. Describe what you were trying to do and what happened, and include your @username plus the date and amount of the operation.

Many answers are already in the help centre: fees, withdrawal times, card top-ups, PIN.

Personal data and deleting your account

For any request about your personal data, write to privacy@paymedaba.com. To delete your account there are two ways: in the app (Profile tab, with a balance of 0 and no withdrawal pending), or by emailing privacy@paymedaba.com from your account's email address. Transaction history is kept for the legal retention period.

Press, partners and general questions

Journalists, potential partners or the simply curious: bonjour@paymedaba.com is the address for you. You can also read about our approach on the about page.

Before you write: what we will never ask for

Never put your PIN or password in an email. PayMeDaba will never ask for them, by email, phone, SMS or WhatsApp. If a message claiming to be from us asks for them, do not reply and forward it to support@paymedaba.com.

You can write to us in French, Arabic or English. And if you just want to hear when we open, no need to write: add your email on the launch page.

Frequently asked questions

Does PayMeDaba have a phone number?

We are reached by email, so every request has a written record. If someone calls claiming to be PayMeDaba and asks for your PIN, hang up: we never ask for it.

Which language can I write in?

French, Arabic or English, whichever you prefer. They are the languages of the app and this website.

Which address do I use to delete my account?

privacy@paymedaba.com, writing from your account's email address. You can also delete the account directly in the app's Profile tab, if your balance is 0 and no withdrawal is pending.

I am a journalist or potential partner. Who do I contact?

Write to bonjour@paymedaba.com, mentioning your publication or organisation and what your request is about.

My withdrawal has not arrived yet. Should I write to you?

Withdrawals are processed within 24 to 48 business hours, and the status shows in the app's activity. If one is rejected, for example because the account is closed or the holder does not match, the full amount returns to your balance. If the time has passed with no explanation, write to support@paymedaba.com with the date and amount of the withdrawal.

I got a suspicious message in PayMeDaba's name. What should I do?

Do not click any link, do not share your PIN or password, and do not send any money. Forward the message or a screenshot to support@paymedaba.com. Before launch, any request for money in PayMeDaba's name is a scam, since nobody can use the app yet.

I want to know when you launch. Should I email you?

No, the simplest way is to join the waitlist with your email address on the launch page. You will get an email as soon as it opens, which is planned after obtaining Bank Al-Maghrib approval.

Read next

About usWhy we are building PayMeDabaIn Morocco, paying a friend back or sharing a cost still too often depends on change nobody has or a RIB someone has to read out. PayMeDaba wants to fix that. Help centerHow can we help?These guides explain how PayMeDaba will work once it opens, which is planned after Bank Al-Maghrib approval. Pick a topic or write to us. WaitlistComing soon, be among the firstPayMeDaba is not open to the public yet. Add your email address in the form on this page and we will write to you as soon as the app is available.

Be among the first.

PayMeDaba will open once Bank Al-Maghrib approval is obtained. Leave your email and we'll tell you at launch.

One email at launch. No marketing.