Withdraw to your RIB: timing and tracking

Before your first withdrawal

• Your identity must be verified (CNIE and selfie). See create an account and verify your ID.
• The minimum withdrawal is 50 MAD.
• Withdrawals have no fee.

Add a valid RIB

A Moroccan RIB has 24 digits:

• 3 digits: bank code;
• 3 digits: city code;
• 16 digits: account number;
• 2 digits: RIB key.

Copy it from your statement or your banking app. The RIB key is checked automatically, so a typo is caught before saving. Use an account in your own name. You can save up to 5 bank accounts.

Make the withdrawal

1. Tap Withdraw on the home screen.
2. Pick the bank account.
3. Enter the amount (50 MAD minimum).
4. Confirm with your PIN.

The amount leaves your balance and the transfer is processed within 24 to 48 business hours. More on the bank withdrawal page.

Tracking, and if it is late

The status shows in the Activity tab and a notification tells you how it is going. Timing counts business hours: a withdrawal made on a Friday evening or the day before a public holiday may only arrive on the next business day.

If the bank rejects it (closed account, different holder), the full amount goes back to your PayMeDaba balance. If nothing has arrived after 48 business hours, email support@paymedaba.com with your @username, the date and the amount.